.portal-page {
  min-height: 100vh;
  margin: 0;
  background: var(--customer-color-background);
  color: var(--customer-color-text);
}

.portal-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 24px;
  min-height: 72px;
  padding: 14px clamp(18px, 5vw, 56px);
  border-bottom: 1px solid rgba(31, 41, 51, 0.12);
  background: #ffffff;
}

.portal-brand {
  display: inline-flex;
  align-items: center;
}

.portal-brand img {
  width: 146px;
  height: auto;
  display: block;
}

.portal-nav {
  display: flex;
  align-items: center;
  gap: 18px;
}

.portal-nav a,
.portal-nav button,
.portal-back-link {
  border: 0;
  background: transparent;
  color: #2458c9;
  font: inherit;
  font-weight: 700;
  text-decoration: none;
  cursor: pointer;
}

.portal-nav a:hover,
.portal-nav button:hover,
.portal-back-link:hover {
  text-decoration: underline;
}

.portal-main {
  width: min(1120px, calc(100% - clamp(32px, 5vw, 72px)));
  margin: 0 auto;
  padding: 28px 0 52px;
}

.portal-page-title,
.portal-panel-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
}

.portal-page-title {
  margin-bottom: 18px;
  min-width: 0;
}

.portal-page-title h1,
.portal-panel h1,
.portal-panel h2,
.portal-panel h3 {
  margin: 0;
  color: var(--customer-color-text);
}

.portal-page-title h1 {
  font-size: clamp(1.6rem, 2.2vw, 1.85rem);
  line-height: 1.15;
  overflow-wrap: anywhere;
}

.portal-detail-panel h1 {
  margin: 0;
  font-size: clamp(1.35rem, 2vw, 1.75rem);
  line-height: 1.2;
}

.portal-eyebrow {
  margin: 0 0 4px;
  color: var(--customer-color-muted);
  font-size: 0.78rem;
  font-weight: 800;
  letter-spacing: 0.1em;
  text-transform: uppercase;
}

.portal-panel {
  display: grid;
  gap: 16px;
  padding: 20px;
  border: 1px solid var(--customer-border-control);
  border-radius: 8px;
  background: var(--customer-color-surface);
  box-shadow: var(--customer-shadow-surface);
  min-width: 0;
  overflow-wrap: anywhere;
}

.portal-panel + .portal-panel {
  margin-top: 18px;
}

.portal-status {
  display: none;
  max-width: 460px;
  padding: 9px 11px;
  border-radius: 6px;
  background: var(--customer-surface-info);
  color: var(--customer-color-info);
  font-size: 0.9rem;
}

.portal-status.is-visible {
  display: block;
}

.portal-status.error {
  background: var(--customer-surface-danger);
  color: var(--customer-color-danger);
}

.portal-status.success {
  background: var(--customer-surface-success);
  color: var(--customer-color-success);
}

.portal-ticket-filters {
  display: grid;
  grid-template-columns: minmax(220px, 1fr) minmax(180px, 240px);
  gap: 12px;
  align-items: end;
  min-width: 0;
}

.portal-ticket-filters label,
.portal-comment-form label,
.portal-modal label {
  display: grid;
  gap: 6px;
  color: var(--customer-color-muted);
  font-size: 0.9rem;
  font-weight: 700;
}

.portal-ticket-filters input,
.portal-ticket-filters select,
.portal-comment-form textarea,
.portal-comment-form input,
.portal-modal textarea {
  box-sizing: border-box;
  width: 100%;
  min-height: 42px;
  padding: 10px 12px;
  border: 1px solid var(--customer-border-control);
  border-radius: 6px;
  background: var(--customer-color-surface);
  color: var(--customer-color-text);
  font: inherit;
}

.portal-comment-form textarea,
.portal-modal textarea {
  resize: vertical;
}

.portal-attachment-picker {
  display: grid;
  gap: 9px;
}

.portal-form-label {
  color: var(--customer-color-muted);
  font-size: 0.9rem;
  font-weight: 700;
}

.portal-add-attachment-button {
  justify-self: start;
}

.portal-selected-attachments {
  color: var(--customer-color-muted);
  font-size: 0.9rem;
}

.portal-selected-attachment-list {
  display: grid;
  gap: 8px;
  margin: 0;
  padding: 0;
  list-style: none;
}

.portal-selected-attachment-list li {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr) auto;
  align-items: center;
  gap: 10px;
  padding: 9px 10px;
  border: 1px solid var(--customer-border-default);
  border-radius: 6px;
  background: var(--customer-surface-subtle);
}

.portal-selected-attachment-info {
  display: grid;
  gap: 2px;
  min-width: 0;
}

.portal-selected-attachment-info strong {
  overflow-wrap: anywhere;
  color: var(--customer-color-text);
  font-size: 0.9rem;
}

.portal-selected-attachment-info small {
  color: var(--customer-color-muted);
  font-size: 0.82rem;
}

.portal-selected-attachment-list button {
  border: 0;
  background: transparent;
  color: var(--customer-color-primary);
  cursor: pointer;
  font: inherit;
  font-size: 0.86rem;
  font-weight: 800;
}

.portal-table-wrap {
  width: 100%;
  overflow-x: auto;
  scrollbar-gutter: stable;
  border: 1px solid var(--customer-border-default);
  border-radius: 8px;
  background: var(--customer-color-surface);
}

.portal-ticket-table {
  width: 100%;
  min-width: 1080px;
  border-collapse: separate;
  border-spacing: 0;
  table-layout: fixed;
}

.portal-ticket-col-id { width: 19%; }
.portal-ticket-col-title { width: 34%; }
.portal-ticket-col-date { width: 11%; }
.portal-ticket-col-status { width: 14%; }
.portal-ticket-col-priority { width: 9%; }
.portal-ticket-col-action { width: 13%; }

.portal-ticket-table th {
  padding: 13px 16px;
  border-bottom: 1px solid var(--customer-border-default);
  background: var(--customer-surface-subtle);
  color: var(--customer-color-muted);
  font-size: 0.76rem;
  font-weight: 850;
  letter-spacing: 0.04em;
  text-align: left;
  text-transform: uppercase;
  vertical-align: middle;
  white-space: nowrap;
}

.portal-ticket-table th:first-child {
  border-top-left-radius: 8px;
}

.portal-ticket-table th:last-child {
  border-top-right-radius: 8px;
  text-align: right;
}

.portal-ticket-table th:nth-child(3),
.portal-ticket-table th:nth-child(5),
.portal-ticket-table th:nth-child(6) {
  padding-inline: 12px;
}

.portal-ticket-table th:nth-child(3) {
  white-space: normal;
}

.portal-ticket-cell {
  padding: 18px 16px;
  border-bottom: 1px solid var(--customer-border-default);
  color: var(--customer-color-text);
  line-height: 1.45;
  overflow-wrap: normal;
  vertical-align: middle;
  word-break: normal;
}

.portal-ticket-row:last-child .portal-ticket-cell {
  border-bottom: 0;
}

.portal-sort-button {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  min-height: 28px;
  padding: 0;
  border: 0;
  background: transparent;
  color: inherit;
  cursor: pointer;
  font: inherit;
  letter-spacing: inherit;
  text-transform: inherit;
}

.portal-sort-button:hover,
.portal-sort-button.is-active {
  color: var(--customer-color-primary);
}

.portal-sort-button [data-sort-indicator] {
  display: inline-block;
  min-width: 10px;
  color: var(--customer-color-primary);
  font-size: 0.9rem;
  line-height: 1;
}

.portal-ticket-table tbody tr {
  cursor: pointer;
}

.portal-ticket-row:hover,
.portal-ticket-row:focus {
  background: var(--customer-surface-interactive);
  outline: none;
}

.portal-ticket-cell--id,
.portal-ticket-cell--date,
.portal-ticket-cell--action {
  white-space: nowrap;
}

.portal-ticket-cell--id {
  overflow: hidden;
}

.portal-ticket-cell--id,
.portal-ticket-cell--date,
.portal-ticket-cell--priority,
.portal-ticket-cell--action {
  padding-inline: 12px;
}

.portal-ticket-cell--id {
  padding-inline: 8px;
}

.portal-ticket-cell--date,
.portal-ticket-cell--status,
.portal-ticket-cell--priority {
  vertical-align: middle;
}

.portal-ticket-cell--title {
  vertical-align: top;
}

.portal-ticket-cell--date {
  font-size: 0.93rem;
  white-space: nowrap;
}

.portal-ticket-cell--action {
  text-align: right;
}

.portal-ticket-title-stack {
  display: flex;
  align-content: start;
  align-items: flex-start;
  flex-direction: column;
  gap: 8px;
  min-width: 0;
}

.portal-ticket-title {
  display: block;
  margin: 0;
  color: var(--customer-color-text);
  font-size: 0.98rem;
  font-weight: 850;
  line-height: 1.35;
  overflow-wrap: normal;
  word-break: normal;
}

.portal-ticket-summary {
  display: block;
  margin: 0;
  color: var(--customer-color-muted);
  font-size: 0.88rem;
  line-height: 1.45;
  overflow-wrap: normal;
  word-break: normal;
}

.portal-action-required-badge {
  display: inline-flex;
  align-self: flex-start;
  width: fit-content;
  max-width: 100%;
  align-items: center;
  justify-content: center;
  padding: 4px 8px;
  border-radius: 6px;
  background: var(--customer-surface-warning);
  color: var(--customer-color-warning);
  font-size: 0.75rem;
  font-weight: 800;
  line-height: 1.2;
  white-space: nowrap;
}

.portal-action-required-badge {
  display: inline-flex;
  width: fit-content;
  align-items: center;
  padding: 3px 7px;
  border-radius: 999px;
  background: var(--customer-surface-warning);
  color: var(--customer-color-warning);
  font-weight: 800;
}

.portal-ticket-number {
  display: inline-block;
  max-width: 100%;
  min-height: 28px;
  font-variant-numeric: tabular-nums;
  font-size: 0.92rem;
  font-weight: 800;
  color: var(--customer-color-text);
  overflow: hidden;
  text-overflow: ellipsis;
  vertical-align: middle;
  white-space: nowrap;
}

.portal-table-action {
  white-space: normal;
}

.portal-action-link,
.portal-table-action-button {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  border: 1px solid var(--customer-color-primary);
  background: var(--customer-color-surface);
  color: var(--customer-color-primary);
  cursor: pointer;
  text-align: center;
  text-decoration: none;
  white-space: normal;
  word-break: normal;
}

.portal-action-link {
  width: auto;
  min-width: 112px;
  max-width: 100%;
  min-height: 36px;
  padding: 8px 12px;
  border-radius: 6px;
  font-weight: 800;
  line-height: 1.2;
}

.portal-table-action-button {
  width: fit-content;
  min-width: 0;
  max-width: 116px;
  min-height: 40px;
  padding: 5px 14px;
  border-radius: 10px;
  font-size: 14px;
  font-weight: 700;
  line-height: 1.05;
}

.portal-action-link.danger,
.portal-table-action-button--danger {
  border-color: #b42318;
  color: #b42318;
}

.portal-action-state {
  color: var(--customer-color-muted);
  font-size: 0.9rem;
  font-weight: 700;
}

.portal-action-state--survey {
  color: #146c43;
}

.portal-pill {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 28px;
  padding: 4px 9px;
  border-radius: 6px;
  background: var(--customer-surface-info);
  color: var(--customer-color-info);
  font-size: 0.82rem;
  font-weight: 800;
  line-height: 1.2;
  overflow-wrap: normal;
  text-align: center;
  white-space: normal;
  word-break: normal;
}

.portal-pill.status-new,
.portal-pill.status-open,
.portal-pill.status-pending {
  background: var(--customer-surface-info);
  color: var(--customer-color-info);
}

.portal-pill.status-in_progress {
  background: var(--customer-surface-warning);
  color: var(--customer-color-warning);
}

.portal-pill.status-waiting_customer,
.portal-pill.status-waiting_client,
.portal-pill.status-waiting {
  background: var(--customer-surface-accent);
  color: var(--customer-color-accent-text);
}

.portal-pill.status-resolved,
.portal-pill.status-closed,
.portal-pill.status-completed {
  background: var(--customer-surface-success);
  color: var(--customer-color-success);
}

.portal-pill.status-cancelled,
.portal-pill.status-canceled {
  background: var(--customer-surface-subtle);
  color: var(--customer-color-muted);
}

.portal-pill.priority-low {
  background: var(--customer-surface-info);
  color: var(--customer-color-info);
}

.portal-pill.priority-normal {
  border: 1px solid var(--customer-border-control);
  background: var(--customer-surface-subtle);
  color: var(--customer-color-text);
  font-weight: 800;
  opacity: 1;
}

.portal-pill.priority-medium {
  background: var(--customer-surface-warning);
  color: var(--customer-color-warning);
}

.portal-pill.priority-high {
  background: var(--customer-surface-accent);
  color: var(--customer-color-accent-text);
}

.portal-pill.priority-critical {
  background: var(--customer-surface-danger);
  color: var(--customer-color-danger);
}

.portal-pill.priority-urgent {
  background: var(--customer-surface-danger);
  color: var(--customer-color-danger);
}

.portal-ticket-metadata {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(170px, 1fr));
  gap: 12px;
  margin: 0;
}

.portal-ticket-metadata div {
  display: grid;
  gap: 4px;
  padding: 12px;
  border: 1px solid var(--customer-border-default);
  border-radius: 6px;
  background: var(--customer-surface-subtle);
}

.portal-ticket-metadata dt {
  color: var(--customer-color-muted);
  font-size: 0.78rem;
  font-weight: 800;
  text-transform: uppercase;
}

.portal-ticket-metadata dd {
  margin: 0;
  color: var(--customer-color-text);
  font-weight: 750;
  overflow-wrap: anywhere;
}

.portal-ticket-actions,
.portal-form-actions,
.portal-modal-actions {
  display: flex;
  align-items: center;
  gap: 10px;
  flex-wrap: wrap;
}

.portal-button {
  min-height: 40px;
  padding: 9px 14px;
  border: 1px solid var(--customer-color-primary);
  border-radius: 6px;
  background: var(--customer-color-primary);
  color: var(--customer-color-on-primary);
  font-weight: 800;
  cursor: pointer;
  line-height: 1.2;
  overflow-wrap: anywhere;
}

.portal-button.secondary {
  border-color: var(--customer-border-default);
  background: var(--customer-color-surface);
  color: var(--customer-color-text);
}

.portal-button.danger {
  border-color: var(--customer-color-danger);
  background: var(--customer-color-danger);
}

.portal-button:disabled,
.portal-action-link:disabled,
.portal-table-action-button:disabled {
  cursor: not-allowed;
  opacity: 0.62;
}

.portal-timeline {
  display: grid;
  gap: 12px;
}

.portal-ticket-status-alert {
  display: grid;
  gap: 4px;
  padding: 12px 13px;
  border: 1px solid var(--customer-border-warning);
  border-radius: 6px;
  background: var(--customer-surface-warning);
  color: var(--customer-color-warning);
}

.portal-ticket-status-alert[hidden] {
  display: none;
}

.portal-ticket-status-alert strong {
  font-size: 0.95rem;
}

.portal-ticket-status-alert span,
.portal-ticket-status-alert small {
  font-size: 0.88rem;
}

.portal-communication-panel {
  gap: 16px;
}

.portal-detail-tabs {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.portal-detail-tab {
  min-height: 36px;
  padding: 8px 12px;
  border: 1px solid var(--customer-border-control);
  border-radius: 6px;
  background: var(--customer-color-surface);
  color: var(--customer-color-text);
  font-weight: 800;
  cursor: pointer;
}

.portal-detail-tab.active {
  border-color: var(--customer-color-primary);
  color: var(--customer-color-primary);
  background: var(--customer-surface-interactive);
}

.portal-detail-tab span {
  margin-left: 4px;
}

.portal-detail-tab-panel {
  display: none;
}

.portal-detail-tab-panel.active {
  display: block;
}

.portal-approval-section {
  margin-bottom: 8px;
}

.portal-approval-list {
  display: grid;
  gap: 12px;
}

.portal-approval-card {
  display: grid;
  gap: 10px;
  padding: 13px;
  border: 1px solid var(--customer-border-default);
  border-radius: 8px;
  background: var(--customer-color-surface);
}

.portal-approval-card--pending {
  border-color: var(--customer-border-warning);
  background: var(--customer-surface-warning);
}

.portal-approval-card header,
.portal-approval-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  align-items: center;
  justify-content: space-between;
}

.portal-approval-card header strong,
.portal-approval-card header span {
  display: block;
}

.portal-approval-card header span,
.portal-approval-meta dt,
.portal-approval-fields dt,
.portal-approval-evidences strong {
  color: var(--customer-color-muted);
  font-size: 0.78rem;
  font-weight: 800;
  text-transform: uppercase;
}

.portal-approval-card p {
  margin: 0;
  color: var(--customer-color-text);
}

.portal-approval-related-activity {
  display: grid;
  gap: 3px;
  padding: 10px;
  border: 1px solid var(--customer-border-default);
  border-radius: 6px;
  background: var(--customer-surface-subtle);
}

.portal-approval-related-activity span {
  color: var(--customer-color-muted);
  font-size: 0.78rem;
  font-weight: 800;
  text-transform: uppercase;
}

.portal-approval-fields,
.portal-approval-meta {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
  gap: 10px;
  margin: 0;
}

.portal-approval-fields dd,
.portal-approval-meta dd {
  margin: 2px 0 0;
  color: var(--customer-color-text);
  overflow-wrap: anywhere;
}

.portal-approval-evidences {
  display: grid;
  gap: 8px;
}

.portal-approval-evidence-grid {
  display: grid;
  gap: 10px;
}

.portal-approval-evidence-card {
  display: grid;
  grid-template-columns: 52px minmax(0, 1fr) auto;
  gap: 10px;
  align-items: center;
  padding: 10px;
  border: 1px solid var(--customer-border-default);
  border-radius: 8px;
  background: var(--customer-color-surface);
}

.portal-approval-evidence-card img,
.portal-approval-evidence-card > .portal-attachment-icon {
  width: 52px;
  height: 52px;
  border-radius: 6px;
  object-fit: cover;
  background: var(--customer-surface-subtle);
}

.portal-approval-evidence-card strong,
.portal-approval-evidence-card small {
  display: block;
  overflow-wrap: anywhere;
}

.portal-approval-evidence-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  justify-content: flex-end;
}

.portal-approval-actions {
  justify-content: flex-start;
}

.portal-comment-card {
  display: grid;
  gap: 10px;
  padding: 13px;
  border: 1px solid var(--customer-border-default);
  border-radius: 8px;
  background: var(--customer-surface-subtle);
}

.portal-comment-card h3,
.portal-timeline-header h3 {
  font-size: 1rem;
}

.portal-comment-card .portal-comment-form {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  align-items: start;
  column-gap: 16px;
  row-gap: 8px;
}

.portal-comment-card .portal-comment-form > label {
  grid-column: 1 / -1;
}

.portal-comment-card .portal-attachment-picker {
  grid-column: 1;
  gap: 6px;
}

.portal-comment-card .portal-form-actions {
  grid-column: 2;
  grid-row: 2;
  align-self: start;
  justify-content: flex-end;
  margin-top: 0;
}

.portal-comment-card .portal-form-actions .portal-button {
  min-width: 160px;
}

.portal-comment-card .portal-form-error {
  grid-column: 1 / -1;
  min-height: 0;
}

.portal-comment-card .portal-form-error:not(:empty) {
  min-height: 20px;
}

.portal-timeline-header {
  padding-top: 2px;
  border-top: 1px solid var(--customer-border-default);
}

.portal-timeline-item {
  display: grid;
  gap: 6px;
  padding: 13px;
  border: 1px solid var(--customer-border-default);
  border-radius: 6px;
  background: var(--customer-color-surface);
}

.portal-timeline-item div {
  display: flex;
  justify-content: space-between;
  gap: 12px;
}

.portal-timeline-item time,
.portal-timeline-item small,
.portal-muted {
  color: var(--customer-color-muted);
  font-size: 0.86rem;
}

.portal-timeline-item p,
.portal-muted {
  margin: 0;
  line-height: 1.5;
}

.portal-inline-help {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 20px;
  height: 20px;
  margin-left: 6px;
  border: 1px solid var(--customer-border-control);
  border-radius: 999px;
  background: var(--customer-color-surface);
  color: var(--customer-color-primary);
  cursor: help;
  font: inherit;
  font-size: 0.78rem;
  font-weight: 800;
  line-height: 1;
}

.portal-timeline-attachments {
  display: grid;
  gap: 8px;
  margin-top: 2px;
}

.portal-attachment-card {
  display: grid;
  grid-template-columns: 34px minmax(0, 1fr) auto;
  align-items: center;
  gap: 10px;
  padding: 9px 10px;
  border: 1px solid var(--customer-border-default);
  border-radius: 6px;
  background: var(--customer-surface-subtle);
  color: var(--customer-color-text);
  text-decoration: none;
}

.portal-attachment-card:hover,
.portal-attachment-card:focus-visible {
  border-color: var(--customer-color-primary);
  background: var(--customer-surface-interactive);
}

.portal-attachment-icon {
  width: 28px;
  height: 32px;
  border: 1px solid var(--customer-border-control);
  border-radius: 4px;
  background: linear-gradient(135deg, var(--customer-color-surface) 0 72%, var(--customer-surface-info) 72% 100%);
}

.portal-attachment-card strong,
.portal-attachment-card small {
  display: block;
}

.portal-attachment-card strong {
  overflow-wrap: anywhere;
  font-size: 0.9rem;
}

.portal-attachment-card em {
  color: var(--customer-color-primary);
  font-style: normal;
  font-weight: 800;
}

.portal-comment-form {
  display: grid;
  gap: 13px;
}

.portal-form-error,
.portal-modal-error {
  min-height: 20px;
  color: var(--customer-color-danger);
  font-size: 0.9rem;
  font-weight: 700;
}

.portal-empty,
.portal-empty-inline {
  padding: 16px;
  border: 1px dashed var(--customer-border-default);
  border-radius: 6px;
  color: var(--customer-color-muted);
  background: var(--customer-surface-subtle);
}

.portal-empty {
  display: grid;
  gap: 10px;
  align-items: start;
  justify-items: start;
}

.portal-empty[hidden],
.portal-table-wrap[hidden] {
  display: none !important;
}

.portal-empty strong {
  color: var(--customer-color-text);
}

.portal-modal {
  position: fixed;
  inset: 0;
  z-index: 50;
  display: grid;
  place-items: center;
  padding: 18px;
  background: var(--customer-modal-backdrop);
}

.portal-modal[hidden] {
  display: none;
}

.portal-modal-dialog {
  width: min(100%, 560px);
  padding: 22px;
  border-radius: 8px;
  background: var(--customer-color-surface);
  box-shadow: var(--customer-shadow-surface);
}

.portal-modal form {
  display: grid;
  gap: 14px;
}

.portal-modal h2,
.portal-modal p {
  margin: 0;
}

.portal-survey-intro {
  color: var(--customer-color-muted);
  font-size: 1.08rem;
  font-weight: 800;
}

.portal-modal fieldset {
  min-width: 0;
  margin: 0;
  padding: 0;
  border: 0;
}

.portal-modal legend {
  margin-bottom: 8px;
  color: var(--customer-color-muted);
  font-size: 0.86rem;
  font-weight: 800;
}

.portal-rating {
  display: grid;
  grid-template-columns: repeat(5, minmax(86px, 1fr));
  gap: 8px;
}

.portal-rating label {
  position: relative;
  display: flex;
  align-items: center;
  justify-content: center;
  min-height: 48px;
  padding: 11px 12px;
  border: 1px solid var(--customer-border-control);
  border-radius: 8px;
  background: var(--customer-color-surface);
  color: var(--customer-color-muted);
  text-align: center;
  font-weight: 800;
  cursor: pointer;
  transition: border-color 0.18s ease, box-shadow 0.18s ease, transform 0.18s ease, background 0.18s ease;
}

.portal-rating span {
  color: inherit;
  font-size: 0.9rem;
  line-height: 1.2;
}

.portal-rating input {
  position: absolute;
  opacity: 0;
}

.portal-rating label:hover {
  border-color: var(--customer-color-primary);
  box-shadow: 0 8px 18px var(--customer-focus-ring);
  transform: translateY(-1px);
}

.portal-rating label:has(input:checked) {
  border-color: var(--customer-color-primary);
  background: var(--customer-surface-interactive);
  box-shadow: 0 0 0 3px var(--customer-focus-ring);
  color: var(--customer-color-primary);
}

.portal-rating label:focus-within {
  outline: 2px solid var(--customer-border-focus);
  outline-offset: 2px;
}

.sr-only {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  border: 0;
}

@media (max-width: 860px) {
  .portal-ticket-metadata {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .portal-rating {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media (max-width: 680px) {
  .portal-header,
  .portal-page-title,
  .portal-panel-header,
  .portal-timeline-item div {
    align-items: flex-start;
    flex-direction: column;
  }

  .portal-nav {
    width: 100%;
    justify-content: space-between;
  }

  .portal-ticket-filters,
  .portal-ticket-metadata,
  .portal-rating {
    grid-template-columns: 1fr;
  }

  .portal-panel {
    padding: 18px;
  }

  .portal-comment-card .portal-comment-form {
    grid-template-columns: 1fr;
  }

  .portal-comment-card .portal-attachment-picker,
  .portal-comment-card .portal-form-actions {
    grid-column: 1;
    grid-row: auto;
  }

  .portal-comment-card .portal-form-actions {
    justify-content: stretch;
  }

  .portal-comment-card .portal-form-actions .portal-button {
    width: 100%;
  }
}

/* Portal tickets visuals — inferred extension from Figma homepage grammar. */
.portal-page {
  background:
    radial-gradient(circle at 86% -8%, var(--customer-page-decoration), transparent 32%),
    var(--sterling-bg-page);
  color: var(--sterling-text-primary);
  font-family: var(--font-body);
}

.portal-header {
  border-color: var(--sterling-border);
  background: color-mix(in srgb, var(--sterling-bg-page) 92%, transparent);
  backdrop-filter: blur(16px);
}

.portal-nav a,
.portal-nav button,
.portal-back-link,
.portal-sort-button {
  color: var(--sterling-gold-soft);
}

.portal-page-title h1,
.portal-panel h1,
.portal-panel h2,
.portal-panel h3,
.portal-empty strong {
  color: var(--sterling-text-primary);
  letter-spacing: 0;
}

.portal-panel,
.portal-action-card,
.portal-comment-card,
.portal-timeline-item,
.portal-attachment-card,
.portal-modal-dialog {
  border-color: var(--sterling-border);
  border-radius: 16px;
  background: var(--sterling-bg-card);
  color: var(--sterling-text-primary);
  box-shadow: var(--customer-shadow-surface);
}

.portal-ticket-filters,
.portal-ticket-metadata,
.portal-approval-card,
.portal-selected-attachments,
.portal-selected-attachment-list li,
.portal-empty,
.portal-empty-inline {
  border-color: var(--sterling-border);
  background: var(--sterling-bg-elevated);
  color: var(--sterling-text-primary);
}

.portal-ticket-filters label,
.portal-comment-form label,
.portal-modal label,
.portal-form-label {
  color: var(--sterling-text-secondary);
}

.portal-page-title p,
.portal-panel-header p,
.portal-ticket-summary,
.portal-action-state,
.portal-timeline-item small,
.portal-attachment-card small,
.portal-empty,
.portal-empty-inline,
.portal-modal legend,
.portal-survey-intro {
  color: var(--sterling-text-secondary);
}

.portal-ticket-filters input,
.portal-ticket-filters select,
.portal-comment-form textarea,
.portal-comment-form input,
.portal-modal textarea {
  border-color: var(--customer-border-control);
  border-radius: var(--radius-sm);
  background: var(--sterling-bg-elevated);
  color: var(--sterling-text-primary);
}

.portal-ticket-filters input:focus,
.portal-ticket-filters select:focus,
.portal-comment-form textarea:focus,
.portal-comment-form input:focus,
.portal-modal textarea:focus {
  border-color: var(--sterling-gold);
  outline: 3px solid var(--customer-focus-ring);
}

.portal-table-wrap {
  border-color: var(--sterling-border);
  background: var(--sterling-bg-card);
}

.portal-ticket-table th {
  border-color: var(--sterling-border);
  background: var(--sterling-bg-deep);
  color: var(--sterling-text-secondary);
}

.portal-ticket-cell {
  border-color: var(--sterling-border);
  color: var(--sterling-text-primary);
}

.portal-ticket-title,
.portal-ticket-number {
  color: var(--sterling-text-primary);
}

.portal-ticket-row:hover,
.portal-ticket-row:focus {
  background: var(--customer-surface-interactive);
}

.portal-ticket-row:focus-visible {
  outline: 3px solid var(--customer-border-focus);
  outline-offset: -3px;
}

.portal-pill,
.portal-status,
.portal-action-required-badge,
.portal-priority,
.portal-rating label {
  border: 1px solid var(--customer-border-control);
  background: var(--sterling-bg-elevated);
  color: var(--sterling-text-secondary);
}

.portal-status.success,
.status-resolved,
.status-closed,
.status-completed {
  border-color: var(--customer-border-success);
  background: var(--customer-surface-success);
  color: var(--customer-color-success);
}

.portal-status.error,
.priority-critical,
.priority-urgent,
.danger,
.portal-form-error,
.portal-modal-error {
  border-color: var(--customer-border-danger);
  background: var(--customer-surface-danger);
  color: var(--customer-color-danger);
}

.status-in_progress,
.priority-high,
.priority-medium,
.portal-action-required-badge {
  border-color: var(--customer-border-warning);
  background: var(--customer-surface-warning);
  color: var(--customer-color-warning);
}

.portal-pill.priority-normal {
  border-color: var(--customer-border-default);
  background: var(--customer-surface-subtle);
  color: var(--customer-color-text);
  font-weight: 800;
  opacity: 1;
}

.portal-button,
.portal-primary-action,
.portal-action-link {
  border-color: var(--sterling-gold);
  border-radius: var(--radius-sm);
  background: var(--sterling-gold);
  color: var(--customer-color-on-primary);
}

.portal-button.secondary,
.portal-add-attachment-button {
  border-color: var(--sterling-border);
  background: var(--sterling-bg-elevated);
  color: var(--sterling-text-primary);
}

.portal-button.danger,
.portal-action-link.danger {
  border-color: var(--customer-border-danger);
  background: var(--customer-surface-danger);
  color: var(--customer-color-danger);
}

.portal-table-action-button {
  border-color: var(--sterling-gold);
  background: var(--sterling-gold);
  color: var(--customer-color-on-primary);
}

.portal-table-action-button--danger {
  border-color: var(--customer-border-danger);
  background: var(--customer-surface-danger);
  color: var(--customer-color-danger);
}

.portal-modal {
  background: var(--customer-modal-backdrop);
}

.portal-rating label:hover,
.portal-rating label:has(input:checked) {
  border-color: var(--customer-color-accent);
  background: var(--customer-surface-accent);
  box-shadow: 0 0 0 3px var(--customer-focus-ring);
  color: var(--customer-color-accent-text);
}

@media (max-width: 1024px) {
  .portal-table-wrap {
    overflow-x: visible;
    border: 0;
    background: transparent;
  }

  .portal-ticket-table,
  .portal-ticket-table tbody,
  .portal-ticket-row,
  .portal-ticket-cell {
    display: block;
    width: 100%;
    min-width: 0;
  }

  .portal-ticket-table {
    min-width: 0;
  }

  .portal-ticket-table colgroup,
  .portal-ticket-table thead {
    display: none;
  }

  .portal-ticket-row {
    display: grid;
    gap: 13px;
    margin-bottom: 12px;
    padding: 16px;
    border: 1px solid var(--sterling-border);
    border-radius: 12px;
    background: var(--sterling-bg-card);
  }

  .portal-ticket-row:last-child {
    margin-bottom: 0;
  }

  .portal-ticket-cell {
    display: grid;
    grid-template-columns: minmax(92px, max-content) minmax(0, 1fr);
    gap: 8px 13px;
    padding: 0;
    border-bottom: 0;
    white-space: normal;
  }

  .portal-ticket-cell--date {
    white-space: nowrap;
  }

  .portal-ticket-cell::before {
    content: attr(data-label);
    color: var(--sterling-text-muted);
    font-size: 0.72rem;
    font-weight: 850;
    letter-spacing: 0.04em;
    text-transform: uppercase;
  }

  .portal-ticket-cell--title {
    grid-template-columns: 1fr;
  }

  .portal-ticket-cell--action {
    text-align: left;
  }

  .portal-ticket-cell--status .portal-pill,
  .portal-ticket-cell--priority .portal-pill {
    justify-self: start;
  }

  .portal-ticket-cell--action .portal-table-action-button,
  .portal-ticket-cell--action .portal-action-state {
    justify-self: start;
  }
}

@media (max-width: 560px) {
  .portal-ticket-cell--action .portal-table-action-button {
    width: 100%;
    max-width: none;
  }
}